FAQs

General Orders: The minimum starting order quantity for each design per order is 300 pieces.

Color Variations: For each design, the minimum order quantity for each color starts at 300 pieces.

Custom Components: Customized hardware, fabrics, decorations, concepts, dyeing, printing, and embroidery may have different minimum quantities

Our production capacity is strong enough to meet diverse client demands. Specifically:

Women's Fashion Apparel: Our monthly order volume for women's fashion lingerie reaches 170,000 pieces.

For more in - depth inquiries or to discuss specific needs, please contact us.

A Tech Pack (short for technical package) is essentially a blueprint that includes all the technical specifications of a intimate clothing design. It serves as an essential document for both designers and the intimate clothing production team during the design development and manufacturing process, as it acts as a key reference and helps convey every aspect of the design.

Without a tech pack, there may be confusion about how to make a garment, which could result in the final product differing from the original vision.

Welcome to our FAQ area, where we address common questions regarding our order volumes and production capabilities. Understanding our volume capacities helps with planning and ensures that we can consistently meet your supply needs. Whether you're looking to place large orders or want to learn about our production processes, this section aims to provide you with clear and concise answers. If your question goes beyond the information provided here, feel free to contact us for more customized details. Our team is ready to assist you with any additional information you need to make informed decisions.

Yes, you are encouraged to supply your own tech packs,patterns and samples. Ensure that the tech packs you provide include technical drawings, construction details, size specifications, and material and component information. Regarding patterns, due to software compatibility and ease of modifications, we prefer to create our own patterns. This approach helps us maintain consistency and quality in production. Welcome to our FAQ area. Here, we explain how you can participate in the garment production process by supplying your own tech packs and samples. We value collaborating with our clients to ensure that each garment reflects their vision and meets high - quality standards. While you can submit tech packs with all the necessary details, we handle pattern - making in - house to achieve the best results, considering software compatibility and quality control. Our team is dedicated to seamlessly integrating your ideas into our production while maintaining the high standards we're known for. If you need guidance on preparing your submissions or have other questions, please contact us. We're here to support you at every stage of production, from concept to completion.

Absolutely, we are fully capable of creating tech packs for you. We specialize in crafting tech packs tailored to the requirements of various clients. Whether you're launching a new intimate clothing line or need updates for your current apparel, our team has the expertise to provide comprehensive and accurate tech packs that meet your needs. Welcome to our professional tech pack development services. Our team is dedicated to delivering comprehensive and personalized tech packs to meet the diverse needs of our clients in the fashion industry. From new startups unveiling their first collection to established brands looking to innovate, we offer expert advice and precise documentation crucial for successful intimate garment production. Our tech pack solutions ensure that every detail of your design is clearly communicated, minimizing errors and streamlining the production process. Whether you're looking to optimize your manufacturing or need detailed assistance with intimate garment assembly, our services are designed to turn your ideas into reality with precision and ease. Our goal is to support your project from start to finish, ensuring you have all the necessary information to efficiently produce high-quality intimate garments. If you have any questions or need further clarification, feel free to contact us or explore our additional resources.

When creating samples, offering garment sizes is highly advantageous as it significantly reduces errors stemming from misunderstandings. Precise measurements guarantee a smoother and faster production process with fewer delays. If you are unable to provide specific sizes, please share the target demographic and the region of your customer base. Using this data, we can leverage our expertise to determine sizes that conform to regional sizing standards and consumer insights. Welcome to our FAQ section, which is designed to streamline your garment production journey. Recognizing the crucial role of accurate sizing in clothing fashion, we recommend that clients provide garment sizes during sample creation. Correct sizing minimizes subsequent adjustments, ensuring that your garments meet quality expectations and are delivered on time. If providing specific sizes is not feasible, that's okay. Just inform us about your target audience and their geographical area. Our skilled team is proficient in addressing diverse sizing needs by utilizing in - depth industry knowledge and regional trends. Our goal is to create garments that fit perfectly and align with customer expectations and local norms. We are committed to collaborating closely with you, whether you have full size charts or need assistance in identifying the optimal sizes for your market. Partnering with us ensures that your fashion items are crafted with precision and care, tailored to meet your clientele's demands

Not really. Launching a clothing brand doesn't always require fashion training, especially if you have a solid team and system to support you.

Rest assured, we've assisted numerous clients who are not designers or lack sewing knowledge successfully launch their brands. The key is to have a well - defined vision and ideas so that our team can support you effectively.

We specialize in technical design, sourcing, and manufacturing. This means you can share sketches or images from other brands as inspiration, and we'll handle the rest.

Our design team will use your input to develop tech packs that include your design sketches, specific details, and fabric recommendations.

These tech packs will be submitted to you for approval before we start creating prototypes.

With our expertise in technical design, sourcing, and manufacturing, we can guide you through the entire process, even if you don't have a design background. You can convey your concepts through sketches or images, and we'll take care of the technical aspects, such as creating detailed tech packs and prototypes.

Our goal is to turn your creative ideas into real products by providing high - quality designs, fabric suggestions, and manufacturing support. Our team ensures that everything is clear before moving on to the prototype stage, ensuring that your brand perfectly matches your vision.

There's no need to worry if you don't have a logo, design, or artwork! We recommend finding a designer who aligns with your brand's aesthetic on websites such as Fiverr.com, Upwork.com, Behance.com, and Logopond.com. You'll find skilled freelancers who can create something that matches your concepts. Another option is our in - house design team is here to help team. We specialize in designing the ideal logo and branding visuals to precisely represent your brand. Whether you want a minimalistic, elegant, or eye - catching look, we'll make sure your logo reflects your unique identity.

A logo is crucial for promoting brand recognition and building trust with your audience. It creates the first impression that customers have of your brand and should resonate with your target market. Our goal is to help you create a distinctive logo that conveys your vision and represents your brand's principles.

1. Establish Your Brand Identity: Consider your brand's personality, core values, and target audience to shape your design strategy. 2. Explore Designer Portfolios: Review freelancer portfolios on the recommended platforms to find a style that fits your brand. 3. Collaborate With Our Team: If you prefer a customized experience, our design team will guide you through the creative process from concept to final design. Your logo is a cornerstone of your fashion brand. Let's create something that connects with your audience and makes a lasting impression on your brand !

The procedure for creating your personalized fashion items is seamless and efficient. You can directly contact our sales representatives; this is the most effective and accurate way.

Understanding the process helps ensure smooth collaboration and clear expectations. It allows you to track the progress of your order, from the initial design concept to the final delivery, ensuring that each stage aligns with your ideas.

Main Steps in Our Procedure:

1. Initial Discussion: We begin with a discussion to understand your brand, design preferences, and specific requirements. This is where we gather all the necessary information to bring your vision to life.

2. Design and Creation: Our experienced design team will sketch and develop tech packs based on your input. We ensure that every detail is carefully planned to meet your standards.

3. Sampling: Once the designs are finalized, we produce samples for your evaluation. This stage enables you to see and feel the products, ensuring they meet your expectations before full - scale production.

4. Manufacturing: After approval, we move on to large - scale manufacturing. Our production process adheres to the highest quality standards, ensuring each piece is crafted with precision and care.

5. Quality Assurance: Every item undergoes rigorous quality inspections to ensure it meets our quality standards and your specifications.

6. Shipment: Finally, your order is carefully packed and shipped to your specified location, ready for your customers to enjoy.

How to Begin:

1. Schedule a Discussion: Contact us to arrange an initial meeting where we can discuss your needs and how we can help.

2. Share Design Information: Provide your design concepts, inspirations, and any specific requirements you have.

3. Evaluate Samples: Review the samples we create and provide feedback.

4. Approve for Manufacturing: Once you are satisfied with the samples, give the go - ahead for full - scale manufacturing.

By understanding each step of the process, you can ensure that your brand's products are made according to your exact specifications and delivered on time.

To begin crafting your personalized fashion items, please prepare the following:

Brand Files:
Your logo in a vector file format such as .AI, .PSD, .EPS, .SVG, or .PDF.

Designs:
Technical packs. If you don't have technical packs, provide high-resolution reference images with at least three different views or sketches.

Artwork Files:
Files for prints, embroidery, concepts, and packaging should be in vector form and clearly indicate dimensions.

Sizing
: A size chart for each design. Please note that body measurement data cannot be used.

If the above information still leaves you unsure, refer to our in-depth explanation about tech packs.

Having these files prepared ensures a smooth and efficient production process. It helps our team accurately transform your idea into the final product, maintaining top quality and consistency. Adequate preparation reduces misunderstandings and speeds up the overall schedule.

How to Prepare Your Files:

Brand Files: Ensure your logo is in vector format for scalability and clarity. Vector files are essential for high-quality printing and embroidery.

Designs: If you have technical packs, include all necessary details such as fabric specifications, construction notes, and measurements. If not, provide detailed reference images from various angles to give our designers a clear understanding of your concept.

Artwork Files: All prints, embroidery designs, and packaging artwork should be in vector format with specified dimensions. This ensures accuracy and quality in the final product.

Sizing: Create a comprehensive size chart for each design, specifying garment measurements rather than body measurements. This is crucial for precise production and ensuring the final fit meets your expectations.

By preparing these essential files, you can help us ensure a seamless transition from design to production. We're here to support you at every stage to bring your fashion vision to life.

The lead time varies according to the specific requirements of different brands:

Total Process Time: Approximately 60 - 75 days, excluding shipping. This period encompasses initial consultation, design confirmation, material procurement, sample making, and mass production. These timeframes apply to orders that do not require custom fabric development. For orders requiring special fabric, the lead time may vary depending on the complexity of the development process.

At Catonie, we are proud of our ability to adapt to the changing needs of the fashion industry. Our production processes are optimized for both traditional and fast - fashion brands, ensuring efficient workflow management and high - quality output. By leveraging our advanced manufacturing capabilities and experienced team, we can deliver your products within your specified timeline while adhering to our commitment to excellence.

For orders involving custom fabric development or other specific requirements, please contact us for a detailed timeline and personalized consultation.

The lead times for samples and production start at different phases, based on specific approvals and payments.

Sample Lead Time: The lead time for sample production commences once all details in the tech pack are finalized and approved by the client, and the project deposit is received. This ensures that we have all the essential information and resources to start creating your samples accurately and efficiently.

Production Lead Time: The lead time for bulk production starts once the pre - production sample is approved and the initial deposit for fabric procurement is received. This step ensures that we can obtain the required materials and carry out full - scale production without delays.

At Catonie, we emphasize clear communication and accurate planning to ensure timely delivery. By obtaining client approval and necessary deposits at these crucial stages, we optimize our processes and maintain high standards of quality and efficiency.

Typically, the lead time for reorders is approximately 30 days for production.

At Catonie, we prioritize efficiency and quality in our reorder process. Once you place a reorder, our streamlined production workflow ensures that your garments are produced and readied for shipment within this timeframe. This period allows us to maintain our rigorous quality control standards while fulfilling your brand's need for prompt delivery.

For any specific requirements or urgent production requests, please don't hesitate to contact us directly to discuss how we can meet your needs.

In the apparel sector, the busy season from July to December often drives up the demand for specific fabrics, potentially causing stock shortages. This might require using substitute materials or postponing production. This situation can result in longer lead times since production cannot start without the necessary supplies. At Catonie, we tackle these challenges by fostering strong relationships with our suppliers and closely monitoring fabric availability. To minimize possible delays, we suggest planning ahead and placing orders early during these peak times. Our team will work closely with you to identify appropriate fabric substitutes if shortages occur, ensuring your production timeline remains as seamless as possible. For specific concerns or to further explore your scheduling requirements, please don't hesitate to contact us.

Generally, we do not accept rush orders. This is because the production process requires meticulous precision, and each stage must be completed before proceeding to the next.

However, if you are one of our strategic partners, you can contact us in advance. We will arrange for your urgent orders and endeavor to meet your requirements.

At Catonie, we attach great importance to quality and accuracy throughout every stage of our manufacturing process. Speeding up any part of this procedure could endanger the quality and reliability of the final product. For our strategic partners, we offer the option to plan and prepare for expedited orders to ensure that your demands are fulfilled without sacrificing our strict standards.

For further questions or to explore the possibility of establishing a strategic partnership, please do not hesitate to contact us.

Our QC process is outlined as follows:

Initial Inspection: After the client approves the production sample, we check and confirm all fabrics and accessories. Mass production commences only after these items meet our standards.

Mid - Production Inspection: Approximately one week into production, our QC team conducts a mid - production quality assessment to ensure that everything is progressing as planned.

Final Inspection: When 80% of production, including packaging and boxing, is completed, we carry out a final inspection. We examine 30 - 40% of the order based on AQ2.5L standards.

What We Inspect:

Measurements: We measure using the approved grading size chart and confirm that the results are within acceptable tolerance levels.

Fabric and Color: We ensure that the fabric and colors are accurate.

Prints/Embroidery/Decoration: We verify the size and positioning of prints, embroidery, and decorative elements.

Defects: We inspect for issues such as stains, tears, holes, discoloration, and loose threads.

Trims and Labels: We also check the placement of trims, labels, and related details.

Our detailed quality control process ensures that every product meets top - tier standards before reaching our customers. If you have additional questions or need further information, please feel free to contact us.

Yes, we do work with third-party suppliers and service providers for specific processes such as printing, embroidery, washing, labeling, and packaging.

Moreover, during busy seasons or when customer demand unexpectedly increases, we collaborate with specialized factories to ensure a stable supply of products for our clients. All partnerships are with factories that comply with our strict quality requirements.

Our cooperation with third - party suppliers allows us to maintain high standards while also increasing production to meet customer needs.

For more information or to discuss our collaboration methods, please feel free to contact us.

Of course! If you're interested in getting a deeper understanding of our factory, we sincerely invite you to come and visit us in person. Our experienced team will be more than happy to guide you through, showcase our capabilities, and have an in-depth conversation about your requirements. We're confident this hands-on experience will be truly valuable.

In the garment manufacturing process, pattern development plays a vital role. It refers to creating a blueprint or template for a garment, which serves as a guide for cutting fabric and assembling pieces to produce the final item.

Key Aspects of Pattern Development:

Design Translation: The designer's concept or sketch is transformed into a technical drawing. This includes all essential details such as measurements, seams, and style lines.

Pattern Drafting: Based on the technical drawing, a skilled pattern maker creates the initial pattern. This step involves shaping the basic forms and outlines of the garment components.

Sample Creation: A sample garment is produced using the drafted pattern to assess fit, drape, and overall appearance. Modifications are made to perfect the pattern.

Grading: After the sample is approved, the pattern is graded to fit various sizes. This ensures proper fitting across different dimensions.

Digitization: Often, the final pattern is digitized to improve precision and adaptability in modern manufacturing. Digital patterns allow for easy adjustments and sharing.

Marker Making: Digitized patterns are used to design markers, which are optimized layouts of pattern pieces for efficient fabric cutting, minimizing waste.

Importance of Pattern Development:

Accuracy: Ensures precise cutting and sewing of each garment piece, resulting in a high - quality end product.

Consistency: Enables uniform production of garments in multiple sizes and styles.

Efficiency: Simplifies the manufacturing process, reducing errors and saving time and resources.

Pattern development is crucial for transforming a design idea into a wearable garment, ensuring the final output meets the desired fit, style, and quality standards.

Grading refers to the process of creating additional smaller or larger sizes using a base sample size. It involves scaling the original pattern either up or down to produce various sizes while maintaining the original silhouette.

Key Aspects of Grading:

Base Sample Size: The process begins with a base sample size, which represents the original pattern.

Size Variations: Grading creates new patterns for different sizes by gradually enlarging or reducing the dimensions of the base pattern.

Proportional Scaling: The size adjustments preserve the original silhouette, ensuring that the overall style and shape of the garment remain consistent across all sizes.

Grading Rules: Specific guidelines and increments are applied during grading to ensure consistency across sizes. These rules are based on standard body measurements and industry standards.

Digitization: In modern grading, the base pattern is often digitized, and specialized software is used to automate the scaling process, improving precision and efficiency.

Importance of Grading:

Fit and Comfort: Ensures that garments fit well and are comfortable for all sizes, meeting the needs of diverse customers.

Consistency: Maintains uniformity in style and fit across different sizes, which is crucial for brand reputation and customer satisfaction.

Efficiency: Optimizes the production process by providing accurate patterns for all sizes, reducing the need for manual adjustments and alterations.

Grading does not create a new silhouette but simply modifies the size of the original silhouette proportionally. This allows manufacturers to offer a wide range of sizes while maintaining the integrity and fit of the design.

Yes, we offer grading for all sizes. The grading process relies on the approved fit and production sample to guarantee consistency and precision.

Our extensive grading services ensure that every size variant retains the same quality and fit as the original sample, enabling you to serve a varied customer base with assurance.

Key Points:

Extensive Grading: We provide grading for a complete range of sizes, ensuring each garment fulfills the desired fit and style requirements.

Based on Approved Samples: Grading is carried out using the approved fit and production sample, ensuring uniformity across all sizes.

Consistency and Precision: Our grading process preserves the essence of the original design while accurately adapting to different sizes.

For additional questions or to explore your specific grading needs, please don't hesitate to reach out to us.

In the garment manufacturing and fitting process, a garment measurement chart and a size chart serve different functions.

Garment Measurement Chart:

Definition: A garment measurement chart refers to the measurements taken at different points on a completed garment. These measurements are used to ensure that the garment is made precisely according to the design requirements.

Application: These measurements are specific to the garment itself, covering details such as bust, waist, hip, sleeve length, and garment length. They help maintain consistency in the production process and ensure the garment fits as intended.

Size Chart:

Definition: A size chart, on the other hand, provides standard body measurements that correspond to various sizes (e.g., Small, Medium, Large). These measurements are based on average body shapes and are used to guide customers in choosing the appropriate size for their body type.

Application: Size charts are typically used by consumers to find their best fit based on their body measurements. These charts can vary among brands and regions due to differences in average body shapes and sizing standards.

Key Differences:

Measurement Points: Garment measurement charts focus on the dimensions of the clothing item itself, while size charts are related to the body measurements of the wearer.

Allowance: Most garment measurements are larger than the wearer's body measurements to allow for ease of movement and a comfortable fit. This is called "ease."

Purpose: Garment measurement charts ensure accuracy and consistency in production, while size charts assist consumers in selecting the right size.

Understanding these differences is crucial for both manufacturers and consumers to ensure the proper fit and quality of the finished product.

Certainly, you can obtain samples in different sizes. However, please note that each sample incurs an additional charge (usually around $50 - 100 per sample).

Our Sample Process:

Initial Sample: The first sample, also called the head sample, is generally created in a single size, typically size M, based on the client's model measurements.

Revised Sample: After receiving the initial sample, clients will inspect it and propose changes. These may include resizing specific areas or modifying the design.

Final Approval Sample: Once the revised sample is delivered, clients will give final approval, confirming dimensions, fabric, and colors. This step often coincides with placing the bulk production order and preparing for large - scale manufacturing.

Pre - Production Sample (PP Sample): After receiving the client's final approval, we verify the grading size chart with our designers. Once confirmed, we produce the accurate PP sample according to the approved size chart, ensuring it is ready for bulk production.

Sales Sample: Also known as the photo sample, this is prepared in advance for client sales needs. The sales sample matches the bulk production in terms of material, color, and packaging standards. These samples are provided in all colors and sizes, usually about one week to ten days before shipment. The cost of sales samples is equal to the bulk production price across colors and sizes.

If you have additional questions or need more in - depth information about our sample process, please don't hesitate to contact us.

To minimize shrinkage to acceptable levels when you receive and wash the final product, we pre-shrink all fabrics before cutting and sewing them for bulk production.

Our Cutting Process:

1. Fabric Inspection: Before storing fabrics in our warehouse, our fabric QC team conducts a detailed inspection of each roll. This involves verifying fabric color, colorfastness, defects, shrinkage rate, weight, and elasticity. Only fabrics that meet our strict standards are approved for storage and use in production.

2. Pre-Shrinking and Cutting: Fabrics are treated using high-temperature pre-shrinking machines. For highly elastic fabrics, a specialized high-temperature hot water pre-shrinking method is applied to ensure the fabric returns to its original woven state before cutting. This step ensures that the garments will not shrink, fade, or lose shape after purchase.

Through this meticulous pre-shrinking process, we guarantee the best quality and durability for our garments, providing complete reassurance to our customers.

If you have additional questions or need further details about our pre-shrinking and cutting procedures, please don't hesitate to contact us.

Yes, we pre-shrink all fabrics before mass production. This ensures that when you receive and wash the final product, the shrinkage rate will be reduced to an acceptable level.

Our Cutting Process:

1. Fabric Inspection: Before fabrics are stored in our warehouse, each roll is thoroughly inspected by our fabric QC team. The inspection covers fabric color, colorfastness, defects, shrinkage rate, weight, and elasticity. Only fabrics that meet our strict standards are stored and used for production.

2. Pre-Shrinking and Cutting: Fabrics are processed using high-temperature pre-shrinking machines. For highly elastic fabrics, a special high-temperature hot water pre-shrinking method is employed to ensure that the fabric reverts to its original woven state before cutting. This process guarantees that the clothes won't shrink, fade, or deform after purchase.

Through this rigorous pre-shrinking process, we guarantee the finest quality and durability for our clothes, providing our customers with peace of mind.

If you have any further questions or need more detailed information about our pre-shrinking and cutting process, please don't hesitate to contact us.

Yes, it is possible to dye fabrics in specific colors, but this requires custom dyeing.

Custom dyeing incurs extra costs and takes additional time. Moreover, the minimum order quantity (MOQ) for custom dyeing is higher because efficient dyeing methods require larger orders.

Key Points:

Costs and Time for Custom Dyeing: Custom dyeing will incur higher costs and take additional time to complete.

Higher Minimum Order Quantity: Custom dyeing procedures generally have a higher MOQ due to the efficiency requirements of the dyeing process.

Standard Practice for Samples: Leading brands often choose their desired new colors for each design batch. Initial samples (first samples) are typically made in substitute colors such as black or white. This approach saves time during sample development. While the first samples are being prepared, the fabric mill can simultaneously work on approving new color swatches.

Approval Process: Once the first sample is approved, the new color can also be confirmed. When the order is finalized, the pre - production (PP) sample will be produced using the correct fabric and color.

By following this process, we ensure that your designs can be manufactured in the specific colors you desire while optimizing resources and time.

If you have any further questions or need more detailed information about custom dyeing and color options, please feel free to contact us.

When we procure stock fabrics, their colors are determined by the fabric suppliers. Moreover, color choices may differ across different fabrics because they might come from different suppliers. Typically, the number of color options will range from 15 to 60, depending on the fabric's popularity. Common and widely - used fabrics like jersey for t - shirts and terry for hoodies usually offer more color choices. Key Points: Stock Fabric Procurement: The colors available for our fabrics are set by the fabric suppliers. Supplier Differences: Different fabrics may come from different suppliers, resulting in differences in available colors. Color Spectrum: The number of color options can range from 15 to 60, depending on the fabric's demand. Frequent Fabrics: Popular fabrics such as jersey for t - shirts and terry for hoodies typically have a broader range of color options. Grasping these aspects helps in establishing practical expectations about fabric color uniformity among various fabric types. The variation in color options is an inherent aspect of sourcing stock fabrics from multiple suppliers. If you have additional questions or require more comprehensive details regarding fabric colors, please don't hesitate to contact us.

Most orders use stock fabrics sourced from fabric wholesalers and mills. Due to the time difference between purchasing fabrics for samples and for production, the same batch of stock fabric may be sold out. When the subsequent batch is produced, there can be minor changes in color and fabric weight (1 - 2 shades deeper or lighter, ±10%). This occurs because fabrics are manufactured, dyed, and processed in separate batches. The same is true for custom - dyed fabrics, as the fabrics purchased for samples and production may come from different production batches, resulting in color differences. This variation is within the normal range. Key Points: Stock Fabric Variability: Fabrics from mills and wholesalers can have minor differences in color and weight between batches. Production Time Gap: Time gaps between sample and production purchases can lead to variations due to changes in stock fabric batches. Batch Production: Different dye lots and production batches naturally cause minor differences in color and weight. Custom - Dyed Fabrics: Even with custom dyeing, fabrics from different batches may show slight color differences. Understanding these aspects helps in setting realistic expectations regarding fabric consistency across different orders. Such variations are a normal part of the fabric production process. If you have additional questions or need more detailed information about fabric color variations, please don't hesitate to contact us

Incoterms refer to "International Commercial Terms," which are established by the International Chamber of Commerce (ICC) every decade. The latest version of these regulations was released in 2020.

Incoterms feature abbreviated terms, such as:

EXW(Ex Works):The seller delivers when the goods are placed at the disposal of the buyer at the seller's premises or another named place (e.g., works, factory, warehouse), not loaded on any collecting vehicle. The seller does not need to clear the goods for export.

FOB (Free On Board): The seller is responsible for loading the goods onto the vessel chosen by the buyer. The responsibility shifts to the buyer once the goods are on board.

DAP (Delivery At Place): The seller fulfills the delivery obligation when the goods are made available to the buyer at a specified destination location. The seller assumes all risks associated with transporting the goods to that location.

CIF (Cost, Insurance & Freight): The seller completes the delivery when the goods cross the ship's rail at the port of shipment. The seller must cover the costs and freight required to transport the goods to the agreed - upon destination port and obtain marine insurance to protect against potential loss or damage during transit.

Other Incoterms include:

- LDP (Landed Duty Paid): The seller is in charge of delivering the goods to the buyer's location, covering all transportation expenses and import duties.

- DDP (Delivered Duty Paid): The seller delivers the goods when they are available to the buyer at the designated location within the importing country. The seller takes on all costs and risks involved in bringing the goods to the destination, including duties, taxes, and additional import - related charges.

These terms explicitly outline the obligations of both buyers and sellers in managing, shipping, and delivering goods. Understanding Incoterms is essential for global trade as they clarify who is responsible for each stage of the shipping process, thereby preventing misunderstandings and conflicts.

We offer various air and sea freight options to meet your budget and needs.

We collaborate with multiple shipping carriers, including DHL, FedEx, UPS, and reliable freight forwarders, to transport your orders via air or sea freight. Please note that delivery times vary depending on the shipping method and destination. Sea freight generally takes longer to deliver than air freight.

Our goal is to provide flexible shipping solutions tailored to your specific requirements. If you encounter any issues with your shipment or need further clarification, feel free to contact our customer support team for assistance.

Shipping Options:

Air Freight: Faster delivery, commonly used for urgent or smaller shipments. Partners include DHL, FedEx, and UPS.

Sea Freight: Cost - effective for larger shipments but has a longer delivery time. We work with trustworthy freight forwarders to ensure your items arrive safely.

Delivery Times:

Air Freight: Delivery times vary by location but are typically faster than sea freight.

Sea Freight: Delivery times are longer and depend on the shipping route and destination port.

For more details on our shipping options and delivery times, or to explore the best shipping choice for your needs, don't hesitate to contact us.

To obtain precise shipping rates, please contact us with your address and order quantity details for a personalized quote.

Shipping expenses can vary due to various factors, such as the destination, shipment size, and selected shipping method (air or sea freight). At Catonie, we strive to offer the most cost - effective shipping options customized to your unique needs.

Factors Influencing Shipping Costs:

Destination: Shipping fees can vary significantly depending on the country and specific location.

Order Quantity: Larger orders may qualify for bulk shipping rates, potentially reducing the cost per unit.

Shipping Method: Air freight is typically faster but more expensive, whereas sea freight is more affordable for large shipments but takes longer.

How to Obtain a Custom Quote: For a comprehensive and accurate shipping cost estimate, please provide us with the following details:

Delivery Address: Provide the complete shipping address, including the postal code and country.

Order Quantity: Indicate the number of units or the total weight/volume of your order.

Our team will provide you with a customized shipping quote based on your specific needs and assist you in choosing the optimal shipping option for your budget and schedule.

Contact Us for Further Information

All shipments require export licenses and customs documentation, and these expenses are covered in the shipping costs.

If you choose to arrange your own shipping, please note that we will handle orders under FOB (Free On Board) conditions. Under FOB terms, we are not responsible for export customs clearance or transporting the goods to your destination.

For orders not shipped under DDP (Delivered Duty Paid) Incoterms, you will handle customs import and clearance at the destination. We will provide all necessary shipping documents for submission to your local customs office.

Key Points:

- Export Licenses and Documentation: Covered in the shipping fees for all shipments we handle.

- FOB Terms: If you arrange your own shipping, our responsibility is limited to delivering the goods to the port of shipment. You are responsible for export customs clearance.

- DDP and Non - DDP Shipments: For DDP shipments, we take care of customs clearance. For non - DDP shipments, you handle import and customs clearance at the destination, but we provide all required documents.

- Door - to - Door Logistics Service: We also offer a full door - to - door logistics service, including both export and import customs clearance. This service ensures that your goods are delivered directly to your designated location with minimal effort. We manage every aspect of the shipping process, from export licensing and customs documentation to final delivery, providing you with a seamless logistics experience.

For additional questions or to discuss your specific shipping and customs clearance requirements, feel free to contact us.

Absolutely, we can deliver to most places worldwide. If you need specific shipping costs and further details, feel free to request a personalized quote.

At Catonie, we have established a strong logistics system that enables us to send products to numerous international locations. Whether you require air or sea transport, we partner with reliable carriers such as DHL, FedEx, UPS, and trustworthy freight forwarders to ensure your items arrive safely and on time.

Shipping Choices:

Air Freight: Ideal for urgent or smaller consignments. Our partners include DHL, FedEx, and UPS, ensuring fast and reliable service.

Sea Freight: Suitable for bulkier shipments. We collaborate with trusted freight forwarders to offer cost - effective solutions, though this method generally takes longer than air freight.

Steps to Obtain a Custom Quote: To get an accurate estimate of shipping costs, kindly provide us with the following details:

Delivery Address: Provide the full shipping address, including the postal code and country.

Order Quantity: Indicate the number of items or the total weight/volume of your purchase.

Our team will prepare a customized shipping quote based on your specific needs and help you choose the most appropriate shipping method for your budget and schedule.

Typically, we don't buy insurance for shipments.

Catonie isn't accountable for any loss or delays after the items are handed to the carrier, including cases where goods are lost or detained at customs in the destination country.

We highly suggest you obtain insurance based on your goods' invoice value to guard against such unexpected incidents. This guarantees your shipment is protected in case of loss, damage, or delays during transit.

Door - to - Door Logistics Service: For our door - to - door logistics service, we provide extra insurance coverage for your goods. This added protection ensures your shipment is completely covered from origin to final destination, offering reassurance throughout the entire shipping journey.

Key Points:

  No Automatic Insurance: We don't insure shipments by default.

  Responsibility: Catonie isn't liable for any loss or delays once the goods are given to the carrier.

  Advice: Get insurance according to your goods' invoice value to secure against possible shipping problems.

  Door - to - Door Insurance: Extra insurance coverage is offered for door - to - door logistics services to fully safeguard your shipment.

For more questions or to talk about your particular insurance requirements, please contact us freely.

At Catonie, we are proud of our product quality and firmly stand behind our offerings. If you encounter any problems with your order, please contact us within 15 days after receiving your items.

If there are any issues related to product quality, kindly send us an email with your order information and clear, high - resolution images of the problem.

Since all our products are custom - made, we do not provide cash refunds. Instead, we will issue a credit note equivalent to the full value of your order, which can be used for future purchases with us.

Key Points:

Quality Assurance: We are committed to providing top - quality products and handle all quality - related concerns with the utmost seriousness.

15 - Day Contact Window: Notify us of any issues within 15 days of receiving your order.

Supporting Documentation: Share your order details and high - resolution images of the issues.

No Cash Refunds: Due to the customized nature of our products, cash refunds are not available.

Credit Note: A credit note for the total cost of your order will be issued, which can be used for future transactions with us.

For additional assistance or to discuss your specific concerns, please don't hesitate to contact us.

The shipping lead times for various countries/regions are as follows

Country/Region	Delivery Times
United States of America (USA)	4-5 business days
Canada	4-5 business days
Australia, New Zealand	4-5 business days
Europe, United Kingdom (UK)	4-5 business days
India, Maldives, Sri Lanka	4-5 business days
South East Asia	4-5 business days
Japan, South Korea	4-5 business days
Israel, Middle East	5-6 business days
Polynesia	6-7 business days
Russia	6-7 business days
South America	6-7 business days
Africa	6-7 business days

 

The transit times mentioned above are illustrative and depend on the fastest express air freight option provided by the shipping providers.

Your final transit time may vary due to various circumstances, such as like poor weather, delays during peak seasons, and regulatory clearance requirements.

Catonie is not liable for any differences between the estimated and actual transit times.

If you have further questions or wish to discuss your specific shipping needs, please do not hesitate to contact us.

We offer tracking solutions for both air/express shipments and sea freight. Below are the links to monitor your shipments:

Air/Express Tracking Links:

AfterShip

ParcelsApp

Sea Freight Vessel Tracking:

VesselFinder

MarineTraffic

VesselTracker

MyShipTracking

By using these links, you can conveniently monitor the status and location of your shipments. For air/express shipments, just input your tracking number on the given platforms to receive real-time updates. For sea freight, you can monitor the vessel transporting your goods using the vessel name or IMO number.

If you have any inquiries or require additional help with monitoring your shipments, please don't hesitate to reach out to us

Accepted File Types:

Adobe Illustrator (.AI)

Adobe Photoshop (.PSD)

Vector (.EPS)

Print Size:

Your designs must be set to the exact size required for printing. If you want a print of 30 x 30 cm, make sure the file dimensions are set to 30 x 30 cm. Also, clearly specify the dimensions of the print size you need.

Outlining Your Text:

When creating files in Adobe Illustrator, outline your text or provide us with the font files.

Colour Format:

Send your files in CMYK or RGB colour format.

Colour Matching:

We will assist in matching Pantone colours in your print files to the inks used for fabric printing. However, an exact match cannot always be guaranteed. The colours in the artwork may differ from what is seen on a computer screen or printed paper compared to what is printed on the fabric. This is because each monitor has different colour calibrations, and there is no universal computer colour calibration. It would also be beneficial to provide PANTONE coated colours for your print.

Print Instructions:

If you have specific requirements regarding placement, scale/size, repeated patterns, all - over prints, and print artwork direction, confirm these details before sampling so that we can create the actual sample according to your instructions.

Repeat / Seamless Patterns:

If you have specific instructions regarding placement, scale/size, repeated patterns, all - over prints, and print artwork direction, confirm these details before sampling so that we can produce the actual sample as per your instructions.

By following these guidelines, we can ensure that your prints meet your expectations and maintain the highest quality standards.

For more inquiries or assistance with your print designs, please do not hesitate to contact us.

In dyeing, we use the Pantone TCX colour system. For printing, we adopt the Pantone Coated colour system.

The use of these standardized colour systems ensures consistency and precision in the colours of your garments, from the initial dyeing stage to the final printed designs.

For more detailed information or to discuss your specific colour requirements, please do not hesitate to contact us.

Our ordering process includes initial consultation, sample development, order confirmation, bulk production, and delivery.

Generally speaking, we require a 50% deposit before starting production, and the balance of 50% should be paid prior to shipment.

We accept multiple payment methods, including bank transfer and PayPal